TWILIO / TCR ERROR 30932Privacy & LegalRe-vetting penalty: $15.00+ per failed resubmission cycle

Privacy policy must disclose third-party mobile data non-sharing

Carriers crawl your linked Privacy Policy and search for two things: an explicit promise that mobile opt-in data is never shared with third parties or affiliates for marketing, and the absence of boilerplate clauses allowing lead sharing.

Why DCA Reviewers Trigger Error 30932

  • Your privacy policy uses standard template language stating 'We may share your personal information with affiliates and marketing partners' without carving out SMS opt-in data.
  • The policy lacks the explicit CTIA non-sharing sentence for mobile originator opt-in data.

Side-by-Side Technical Comparison

FAILRejected Boilerplate Privacy Clause (Triggers 30932)
Information Sharing: We may share your contact information, including phone numbers,
with our affiliates, business partners, and third-party marketing providers.
PASSCompliant 10DLC Privacy Addendum (Passes 30932)
SMS & Mobile Privacy Disclosure: No mobile information will be shared with third parties
or affiliates for marketing or promotional purposes. Text messaging originator opt-in
data and consent will not be shared with any third parties. Message frequency varies.
Message and data rates may apply.

Other Common A2P 10DLC Rejection Codes