2026 Unified Policy — Terms of Service missing carrier liability disclosure
Under the 2026 unified 30557–30564 Terms of Service checks, your linked /terms page must explicitly state the program name, message frequency, support contact, opt-out instructions, data rates, and that mobile carriers are not liable for delayed or undelivered messages.
Why DCA Reviewers Trigger Error 30563
- The /terms page lacks the CTIA carrier non-liability sentence ('Carriers are not liable for delayed or undelivered messages').
- The /terms page is not linked directly near the opt-in checkbox (Error 30564).
Side-by-Side Technical Comparison
FAILRejected Incomplete SMS Terms (Triggers 30563)
SMS Terms: Text STOP to cancel. Message and data rates may apply.
PASSCompliant 2026 Unified SMS Terms Block (Passes 30557–30564)
SMS Program Terms (Harbor & Pine Dental Alerts): By opting in, you agree to receive recurring appointment and promotional SMS from Harbor & Pine Dental. Message frequency varies. Message and data rates may apply. For support, reply HELP or contact support@harborpinedental.com. Reply STOP to cancel at any time. Mobile carriers are not liable for delayed or undelivered messages.