Marketing and informational consent must be separate
Under the 2026 granular TCR rules, if your business sends both transactional alerts (appointment reminders, 2FA, order status) and promotional marketing offers, you cannot force users to accept marketing texts inside a single combined checkbox.
Why DCA Reviewers Trigger Error 30913
- One checkbox states 'I agree to receive appointment reminders and promotional discounts'.
- Transactional SMS consent is made mandatory while also covering marketing promotions.
Side-by-Side Technical Comparison
FAILRejected Combined Consent (Triggers 30913)
<label> <input type="checkbox" name="all_sms" /> I agree to receive order updates, security codes, and weekly promotional offers from Harbor & Pine Dental. </label>
PASSCompliant Dual-Checkbox Split (Passes 30913)
<label> <input type="checkbox" name="sms_transactional" /> I agree to receive appointment reminders and billing notifications from Harbor & Pine Dental. Msg & data rates may apply. Reply STOP to opt out. </label> <label> <input type="checkbox" name="sms_marketing" /> (Optional) I agree to receive promotional offers from Harbor & Pine Dental. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out. </label>