All opt-in methods must include complete workflow descriptions
If your campaign description mentions multiple opt-in channels (e.g., web form, keyword SMS, paper intake form, phone script), every single channel mentioned must be documented step-by-step with verifiable evidence in message_flow.
Why DCA Reviewers Trigger Error 30917
- Campaign description mentions 'web and in-office paper forms', but message_flow only links to the website.
- Keyword opt-in is enabled, but the keyword and where consumers see it advertised are not described.
Side-by-Side Technical Comparison
FAILRejected Multi-Method Filing (Triggers 30917)
message_flow: "Users sign up at https://example.com/opt-in, or via paper form in our clinic, or by texting START."
PASSCompliant Multi-Method Documentation (Passes 30917)
message_flow: "1) Web Opt-In: Users visit https://example.com/opt-in and check an optional, unchecked SMS consent box containing full CTIA disclosures. 2) Keyword Opt-In: Users text START to (555) 019-2831 from signage displayed at our reception desk (hosted proof: https://example.com/sms-signage.png) which includes full frequency, rate, STOP/HELP, and Privacy/Terms disclosures."