Toll-Free Verification — Pre-selected opt-in checkbox is not allowed
The Toll-Free equivalent of 10DLC Error 30925. Toll-Free verification reviewers inspect your OptInImageUrls and live URL; if the SMS checkbox loads checked by default, verification fails with Error 30508.
Why DCA Reviewers Trigger Error 30508
- HTML input has the checked attribute on load.
- Screenshot uploaded in OptInImageUrls shows a pre-ticked checkbox without proving the user clicked it.
Side-by-Side Technical Comparison
FAILRejected Pre-Selected Toll-Free Box (Triggers 30508)
<input type="checkbox" name="tfv_sms" checked />
PASSCompliant Unchecked Toll-Free Box (Passes 30508)
<input type="checkbox" name="tfv_sms" /> <label>I agree to receive SMS messages from Harbor & Pine Dental. Msg & data rates may apply. Reply STOP to opt out.</label>