Message consent cannot be required for service use
Similar to 30931, Error 30923 is raised when a website or app blocks users from creating an account, booking a service, or purchasing a product unless they agree to receive SMS messages.
Why DCA Reviewers Trigger Error 30923
- Form validation displays 'You must agree to SMS notifications to book an appointment'.
- Consent language omits 'Consent is not a condition of purchase'.
Side-by-Side Technical Comparison
FAILRejected Conditioned Service (Triggers 30923)
<input type="checkbox" name="sms" required /> <label>Required: Agree to SMS notifications to complete your appointment booking.</label>
PASSCompliant Unconditioned Consent (Passes 30923)
<input type="checkbox" name="sms" /> <label>Optional: I agree to receive SMS notifications from Harbor & Pine Dental. Consent is not a condition of purchase or booking. Msg & data rates may apply. Reply STOP to opt out.</label>