A2P 10DLC campaigns must be submitted in English
Even if your business texts customers in Spanish, French, or another language, TCR reviewers require the campaign description, message_flow, and an English translation of every sample message to be included in the filing.
Why DCA Reviewers Trigger Error 30910
- Sample messages are submitted in Spanish without an accompanying [English Translation: ...] in the sample field.
- Campaign description or message_flow is written in a non-English language.
Side-by-Side Technical Comparison
FAILRejected Non-English Sample (Triggers 30910)
Sample 1: "Harbor & Pine Dental: Hola [Nombre], su cita es mañana a las [Hora]. Responda STOP para cancelar."
PASSCompliant Bilingual Filing Format (Passes 30910)
Sample 1: "Harbor & Pine Dental: Hola [Nombre], su cita es mañana a las [Hora]. Responda STOP para cancelar. (English translation: Harbor & Pine Dental: Hi [Name], your appointment is tomorrow at [Time]. Reply STOP to cancel.)"