Campaign vetting rejection — Compliant Privacy Policy Required
Error 30908 is returned when the Privacy Policy linked from your opt-in page or submitted in PrivacyPolicyUrl cannot be verified as CTIA-compliant, contains contradictory data-sharing statements, or names a different company.
Why DCA Reviewers Trigger Error 30908
- The Privacy Policy states at the top that data may be shared with affiliates, contradicting an SMS paragraph at the bottom.
- The Privacy Policy page returns a 404 or links to a generic third-party software vendor's privacy policy instead of the brand's policy.
Side-by-Side Technical Comparison
FAILRejected Contradictory Policy (Triggers 30908)
Section 3: We share customer phone numbers and contact data with our affiliate network. Section 9: We do not share SMS data.
PASSCompliant Unambiguous Carve-Out (Passes 30908)
Notwithstanding any other provision in this Privacy Policy, no mobile phone numbers, SMS opt-in data, or messaging consent will ever be shared, sold, or rented to any third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply.